Privacy Policy

Effective Date: 09/09/2024

Introduction
At Londaonlyf ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information of both our sellers and buyers. As an eCommerce marketplace platform, we provide a service where sellers can list and sell their products, and buyers can browse and make purchases. This Privacy Policy outlines how we collect, use, and safeguard your personal data, including how we utilize analytics, when you interact with our platform.

1. Information We Collect
We collect the following types of information:

• Personal Information (for Buyers and Sellers):
  When you register on our platform as a seller or buyer, we collect information such as your name, email address, phone number, shipping/billing address, and payment details.

• Seller Information:
  For sellers, we collect additional business-related data, including business name, product listings, pricing, tax identification, and bank account details to process payments.

• Transaction Information:
  We collect details about the transactions that take place on our platform, including product purchases, prices, order history, shipping information, and payment details.

• Browsing Data:
  Non-personal information such as your device type, IP address, browser type, and browsing activity on our platform may be collected to improve our services.

2. How We Use Your Information
We use your data for the following purposes:

• Platform Operation and Account Management:
  To enable seamless interactions between sellers and buyers, process transactions, and manage your account.

• Order Fulfillment:
  We use your information to facilitate order processing, shipping, and delivery of purchased products from sellers to buyers.

• Payment Processing:
  We use third-party payment processors to handle transactions, and your payment details are shared securely with these processors.

• Communication and Support:
  We use your contact details to send notifications, order updates, and provide customer service.

• Marketing and Personalized Offers:
  With your consent, we may send you promotional emails, discounts, and recommendations tailored to your preferences.

• Platform Improvement and Analytics:
  We use analytics data to understand user behavior, improve our platform, and optimize features to enhance your experience.

3. Analytics and Tracking Technologies
We use third-party analytics tools such as [Insert Analytics Provider(s)] to collect data on how our platform is used. These tools help us better understand user interactions with the website and mobile app by collecting information such as:

• Usage Data:
  This includes the pages you visit, the time spent on each page, click-through rates, search queries, and other interaction details.

• Device Information:
  Data about the device you are using, such as your device type, operating system, browser type, and screen resolution.

• Traffic and Performance Data:
  We analyze traffic sources, user activity, and load times to optimize the performance of our platform and provide a seamless experience.

How We Use Analytics Data:
We use the data collected through analytics for the following purposes:

• Platform Optimization:
  To improve website performance, fix bugs, and ensure our platform functions smoothly across all devices.

• User Behavior Understanding:
  To better understand how users navigate the platform, which features are most used, and where improvements can be made.

• Marketing and Personalization:
  To tailor product recommendations, promotions, and advertisements to your preferences based on past activity.

• Aggregated Data Reporting:
  To generate reports that provide insights into overall platform performance and trends without identifying individual users.

Third-Party Analytics Providers:
The analytics providers we use may set cookies or similar tracking technologies on your browser or device to collect data. These providers operate under their own privacy policies, and we recommend reviewing their policies as well.
You can opt-out of analytics tracking by adjusting your browser or device settings or by using available tools provided by the analytics service provider.

4. How We Share Your Information
We only share your data under the following conditions:

• With Sellers (for Buyers):
  When you make a purchase, relevant information such as your name, address, and order details are shared with the seller to facilitate order fulfillment.

• With Service Providers:
  We share your information with third-party partners such as payment gateways, shipping providers, and analytics services necessary for operating our marketplace.

• Compliance with Law:
  We may disclose your personal information to regulatory authorities if required to do so by law or legal process.

5. Data Security
We prioritize the security of your information. We use industry-standard encryption and other security measures to protect your personal data from unauthorized access and breaches.

6. Cookies and Tracking Technologies
We use cookies and similar tracking tools to provide you with a personalized browsing experience, improve platform functionality, and analyze usage data. You can manage your cookie preferences via your browser settings.

7. Your Rights
As a user of Londaonlyf, you have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications at any time.
• Request that we stop processing your data for specific purposes.

8. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

• Email: contact@londonlyf.com
• Address: SF/16, Surdhara Complex, Nikol Gam Rd, opp. Indravihar Society, Suradhara Society, Khodiar Nagar, Ahmedabad, Gujarat 382350