Refund and Return Policy

Effective Date: 09/09/2024

At Londaonlyf, we are dedicated to providing a smooth and satisfying shopping experience for all our customers. This Refund and Return Policy details the terms under which returns, refunds, and cancellations are handled on our platform, which focuses on selling clothing. We process payments via Razorpay and manage shipping through Delhivery.

1. Return Eligibility
We accept returns under the following conditions:

• The product must be unworn, unused, unwashed, and returned in its original packaging with all tags attached.
• A return request must be initiated within 7 days of receiving the order.
• Items such as innerwear, socks, and swimwear are non-returnable due to hygiene reasons.
• Products purchased during sales or promotions are only eligible for return if they are defective or damaged.

2. Return Process
To initiate a return, please follow the steps below:

1. Contact Customer Service:
   Email us at contact@londonlyf.com with your order details and reason for the return.

2. Return Approval:
   Upon approval of your request, we will arrange a pickup via Delhivery and provide you with packaging and return instructions.

3. Quality Check:
   Once the returned item is received and passes our quality check, we will process your refund.

3. Refund Process
Refunds will be processed within 3 days of the quality check confirmation. The refund will be credited to your original payment method via Razorpay. Depending on your payment provider, please allow an additional 7-10 business days for the amount to reflect in your account.

• Full Refund:
  You will receive a full refund for defective, damaged, or incorrect items caused by an error on our part.

• Partial Refund:
  If only part of your order is returned, a refund will be issued for the returned items only.

• Shipping Costs:
  We will cover the return shipping costs if the return is due to a defect or error. For other returns (e.g., incorrect size or change of mind), the customer will bear the return shipping fees.

4. No Exchanges
Please note that we do not offer exchanges. If you wish to receive a different size, color, or product, you will need to return the original item and place a new order.

5. Non-Returnable Items
The following items are non-returnable:

• Innerwear, socks, and swimwear
• Customized or personalized items
• Products marked as “Final Sale” or “Non-returnable”

6. Order Cancellations
You may cancel an order before it has been dispatched. If the order has already been shipped, you will need to wait for delivery and initiate a return request. To cancel an order, please contact our support team at [Insert Email].

7. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of receiving your delivery. We will arrange a pickup and issue a full refund, including any shipping charges.

8. Contact Us
For any inquiries about returns, refunds, or cancellations, please contact us:

• Email: contact@londonlyf.com
• Address: SF/16, Surdhara Complex, Nikol Gam Rd, opp. Indravihar Society, Suradhara Society, Khodiar Nagar, Ahmedabad, Gujarat 382350